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625 If You Don't Measure, You Can't Manage: It's No Different with Culture!

Summary: The single most important factor in performance improvement is culture and character. If you get that right, everything else becomes – relatively – easier. If you don’t, you find yourself constantly “swimming upstream” against a stiff current. The big myth of course is that you can’t measure culture. Another myth is that people don’t like to discuss their beliefs and values. That is true if those sensitive issues are handled insensitively; but, if they are respected, people welcome the opportunity to talk about the things that are most important to them. We have never found any reluctance to talk about organization values among team members. The question we have tried to answer is: “Why measure culture?”


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