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Evaluation of Job Stress and Work-related Health Concerns at a Telephone Call Center

Uploaded by: Kyle Clocksin on 12/18/2013

Author: National Institute for Occupational Safety and Health (NIOSH)

Publication Date: 11/27/2013

Publication Source: www.niosh.gov

Summary: The Health Hazard Evaluation Program received a confidential request from employees at a telephone call center. The employees were concerned about psychosocial factors at work and the impact of job stress on their health.

Keywords: coping with stress,health hazards,musculoskeletal disorders,NIOSH (National Institute for Occupational Safey and Health),psychosocial hazards,workplace health and safety,mental health,workstation design,health hazard evaluation (HHE),job satisfaction,debrief,job stress,building maintenance,call centers,depression,anxiety

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