Relationship-Based Safety: Moving Beyond Culture & Behavior

Summary: Complexity management theory (CMT) and relationship psychology offer new ways of understanding this dilemma in high-risk, rapidly changing environments.safety maintains priority status as long as relationships and social interactions support it. Second, it is vital for management to recognize that the quality of relationships and how people interact within and across departmental lines is an indicator of the organization’s ability to prevent failure. This article recommends practical application of these theories in the form of management tools that leverage human capability and social interaction to identify problems while they are still faint signals.

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